GUEST SERVICES DIRECTORY
MARRIOTT SÃO PAULO AIRPORT
AT YOUR SERVICE
Everything you need to know about our hotel is in the pages that follow. Should you need anything else during your stay, our team, dedicated to outstanding service, is here to host you. While in your guest room, press the At Your Service® button on your phone to contact us.
While you are out exploring, you can chat with us on the Marriott Bonvoy® App to ask questions or make requests for room ervice, housekeeping and more.
Car rental companies located at the airport
SERVICE & INFORMATION
• Lobby Level, in the Business Center.
• Daily, 24 hours.
• Complete your check-in and print your boarding pass.
• Please call At Your Service® for details.
São Paulo International Airport | 11 2445-2945
Congonhas Airport | 11 5090-9000
Viracopos International Airport | 19 3725-5000
Audiovisual equipment is available. Please call the Sales Staff for information.
Lobby Level, next to the frontdesk.
• LOCALIZA 0800 979 2020 | 11 2445-2133
• MOVIDA 11 2445-4638
• UNIDAS 11 2445-4771
Located on the Lobby Floor, next to the Front Desk, daily 24 hours.
• No charges for copying B/W (1-20 pages)
• Copy services, stapling or scan, please call At Your Service.
We offer a variety of menus and packages for every occasion. Please call At Your Service® for assistance
Our Concierge Team is available daily to help with anything you need during your stay, including restaurant reservations, tickets, transportation, sporting events and information about local attractions.
Call At Your Service® for assistance.
We honor Visa, American Express, MasterCard, Discover, Cielo and Diners Club.
• In the Front Desk, Lobby Level.
• Daily on request. For further information call At Your Service®.
A designated smoking area is outside, from the Front Desk entrance and by the Pool area. Smoking in the Hotel or inside the guest room is not allowed. A US$ 250 room recovery fee will be charged for smoking in your guest room.
Lobby Level, behind to the Atrium Bar.
Monday to Friday: 6am – 9pm
Saturday, Sunday and Holidays, 7am – 3pm
•State-of-the-art-equipment, including cardiovascular, weight-resistance and free weights.
•Steam and dry sauna (Temporarily Suspended)
Complimentary towel service also available
Call At Your Service®
Full-service laundry, including wet cleaning, is available. You may also call At Your Service® for pickup.
Daily service from 7am to 10pm
On Sunday and holidays 50% additional
REGULAR – Garments from 7am until noon will be returned in the same day until 9pm.
SPECIAL – Garments received after noon until 4pm, required to be returned on the same day, is charged 50% additional.
EXPRESS – Service required within 4 hour time: it is charged 100% additional. The service have to be required until 6pm the garments will be returned on the same day.
REGULAR – 6 hours pressing service. the garments have to be received by laundry until 4pm.
SPECIAL – 3 hours pressing service, it is charged 50%. The garments have to be received by laundry until 7 pm.
EXPRESS – 1 hour pressing service, it is charged 100%. The garments have to be received by laundry until 9pm.
16 meeting rooms with flexible layouts, spacious foyer with natural light and outdoor area for events.
Integrated with the leisure area. We can assist you with all of your event needs from meeting rooms and menu selections to audiovisual equipment. Please call the Sales Staff for assistance.
If you have phone messages waiting in your guest room voicemail box, the message light on your phone will be lit. Press “97” on your phone to hear the message.
•Local network affiliates and other channels
•Local FM stations
•Smart TV with apps for online broadcasting (Netflix, Youtube)
•Vallet parking available on the Lobby floor. Daily, 24 hours
•Charges will be applied to guest folio
Please press At Your Service® for available public transportation services, or see the Front Desk in the hotel Lobby.
Book and manage your reservations in the Marriott Bonvoy app.
Daily 06am – 08pm
•Breakfast – 06am – 10am (Buffet)
•Lunch – 11am – 03pm (A La Carte Menu)
• Dinner – 03pm – 09pm (A La Carte Menu)
Quick meals and appetizers
Room Service – Daily 24 Hours EXT.9
Browse our menu available in your room via QR Code or from the Marriott Bonvoy app.
Call or chat with us on the Marriot Bonvoy app to make a request.
Daily 11am – 7pm
Sundries, snacks and beverages, stamps, film, local guidebooks, specialty clothing and jewelry and regional gifts.
Monday – Saturday – 11am – 5pm
Please call to schedule an appointment.
In room “Laptop Size” safe available. Instructions how to use are available onit. Please call At Your Service®.
Your safety is our first concern, The security staff is available 24 hours a day, should you need any assistance.
•Accessible rooms and wheelchairs are available.
•Designated parking space.
We are happy to provide a smoke-free environment. Smoking in the hotel or in guest rooms is not allowed. A $250 recovery fee per incident will be charged for smoking in your guest room and applied to your guest folio. A designated smoking area is outside.
•Hotel Security: EXT.9
•Medical Emergencies: At Your Service.
•Hotel Telephone Number: (11)2468.6999
•Country Code: 55 (To receive international calls)
•Room-to-Room: 3-digit room number
•Local calls & Toll Free: 0 + telephone number(R$2.00 per minute)
•0800/ 500/ 0300: (R$2.00 each)
•Long distance calls: 0 + 021 + city area code + telephone number. (R$3.50 per minute)
•International long-distance calls: 0 + 0021 + country code + city area code + telephone number
•North America (R$11.00 per minute)
•South America (R$11.00 per minute)
•Central America (R$8.00 per minute)
•Asia (R$12.60 per minute)
•Europe (R$8.00 per minute)
•Operator Assistance: At Your Service®
*Add + 10% service charge to the rates
*Please note: calls to mobile phone numbers are at peake rate
*Sample charges for telephone calls made from your room are listed above.
A piece of quiet. We´re happy to hold all your calls or send them directly to void mail. Call At Your Service® or chat us on the Marriott Bonvoy app to make a request.
We want to do all we can to help you enjoy a memorable and safe stay at our hotel. Here are a few tips for your safety and security while you are traveling. Report any suspicious activity to hotel management.
Inside the Guest Room
•Lock your door securely using all locking devices when you are in your room and always use the viewport to identify visitors.
•Before opening your guest room door, ask for identification. If you´re uncertain about anyone who comes to your door, contact At Your Service.
•You may place your valuables in safe-deposit boxe available in your room.
•Safeguard and keep your room key with you at all times.
•Ensure all windows, balcony doors and connecting room doors are locked.
Outside the Guest Room
•Be observant and look around carefully before entering parking lots.
•If you are traveling in a vehicle, don´t leave any valuables within view.
•If you see or hear suspicious activity around the hotel, please notify a hotel staff member immediately.
The most important part of our safety program is making sure that you know what to do in the event of an emergency. When you arrive, please take a moment to look for the emergency exists on your floor. Exits are shown on the floor plan on the back of your guest room door. Stairs are located at both ends of every hallway on every floor. Pull stations alarms are also located on each floor. In the event of an emergency, please pull the alarm nearest the problem.
We recommend that you take a few precautionary steps when you check into any hotel:
•Locate emergency exists
•Carefully review the map on the back of your guest room door
•Locate the nearest fire extinguishers and fire alarms.
Our hotel is equipped with a state-of-the-art. Efficiente fire emergency system that includes a sprinkler system and smoke detectors in guest rooms and hallways. We want to make sure you are prepared to exit the hotel safely if any of our detection system sound a warning. So we ask that you please familiarize yourself with the following procedures:
Exiting the Hotel:
•Take your key
•Test your door for heat or smoke before opening it
•If the hallway is clear, exit by the nearest stairwel
•Do not use elevators.
If your door feel warm or is impassible:
•Place wet towels at the base of the door
•Call At Your Service, giving your name and room number
•Turn off your air conditioner or heater to keep smoke from entering the room
•Get down on the floor to avoid inhaling smoke.